Hosted VoIP, business mobiles, leased lines and integration all from one friendly UK team.
Stay because it works — not because you're tied in.
Hosted communications, business mobiles and connectivity, delivered with the quality of a long-term partnership, and the flexibility of a modern one.
Avg. Call Answer Time
Seconds to answer
Avg. Issue Resolution
Minutes to resolve
First Call Resolution
Resolved first time
Customer Satisfaction
Happy customers
System Uptime
Guaranteed reliability
Net Promoter Score
Industry leading NPS
Figures represent average performance based on rolling 30-day data across all customer interactions. Individual results may vary.
We find the gaps.
No jargon. Just facts. We audit your current setup and identify exactly where you're losing time and money.
We fix it properly.
Fast, clean, no disruption. Our team handles the switch while your business keeps running smoothly.
We keep it running.
Issues handled before you notice. 24/7 proactive monitoring keeps your communications flawless.
We believe the best way to retain customers is simple: Deliver consistently high standards. That's why we offer flexible terms, because we're confident in the service we provide and the value we deliver.
Quick system review
Clear, no-nonsense advice
Fast, smooth migration
UK help when you need it
Our hosted phone system comes with AI baked in, automatically transcribing calls, summarising conversations and flagging unhappy customers before they leave. No add-ons. No extra cost.
AI Receptionist
Answers & routes calls 24/7
AI Receptionist
An intelligent virtual receptionist that answers every call professionally, routes callers to the right person and works 24/7 — even outside business hours.
Call Transcription
Full written records, auto-generated
Call Transcription
Every call is automatically transcribed to text in real time. A full searchable record of every conversation — perfect for compliance, training and dispute resolution.
AI Summaries
Key points from every call
AI Summaries
After every call, AI instantly generates a concise summary of what was discussed and agreed. No more manual notes — your team stays organised effortlessly.
Sentiment Analysis
Know how customers really feel
Sentiment Analysis
AI analyses the tone of every call and scores customer sentiment. Instantly spot unhappy customers, flag at-risk accounts and act before they leave.
Let's talk about how TouchTec can help your team stay connected.
Phone
Speak to our team
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Get in touch anytime
hello@touchtec.co.uk
Our UK-based team is available to answer your questions and help you find the right communications solution for your business.
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