One System. Every Device.Anywhere.
Enterprise-grade cloud communications.
UK support included. Flexible terms available because we're confident in what we deliver.
Everything Your Business Needs
One licence. Hundreds of features. All included.
Make & Receive Calls
Full business calling from any device, desk phone, mobile app, or web browser.
Intelligent Call Routing
Calls go to the right person or team automatically. Set up ring groups, queues and out-of-hours rules with ease.
Voicemail to Email
As an audio file with transcription; so you never miss a message
Call Queues & Hold Music
Professional queuing with custom hold music and announcements — your callers always know they're in the right place.
Fast Implementation. Minimal Disruption.
We Assess Your Needs
Free consultation. Honest advice. No obligation.
We Set Everything Up
Numbers ported. Routing configured. You don't lift a finger.
Your Team Goes Live
Apps installed. Team trained. Up and running within a day.
We Stay With You
UK support. Changes handled. We're here long after go-live.
Connects With the Tools Your Team Already Uses
When a customer calls, their details pop up automatically on screen — whether you're using Salesforce, HubSpot, or any of our supported CRM systems. No more switching tabs or manually searching for records.
Our platform also syncs with Microsoft 365 and Google Workspace, so your contacts, calendar and availability status are always up to date across everything your team uses.
Salesforce
HubSpot
Zoho CRM
Microsoft 365
Google Workspace
Microsoft Teams
Slack
Zapier
+
Many More
Your Team in Your Pocket
A native mobile app that brings your entire phone system wherever your team works.
Team Presence & Availability
See who's available, busy, or in a call at a glance. Know exactly who to reach and when.
Make & Receive Calls
Full business calling from your phone, calls appear as your business number, not your personal one.
Directory & Contacts
Quick access to your entire team directory with one-tap calling and instant presence visibility.
Work From Anywhere
Whether you're in the office, at home, or travelling, stay fully connected on a single platform.
More Than a Softphone
Your entire TouchTec Hosted Cloud system runs on mobile. Full call management, team visibility, and enterprise features, all in an intuitive app designed for modern work.
Equipment Built for Business
From premium desk phones to wireless DECT systems, we supply enterprise-grade equipment that integrates seamlessly with your hosted system.
IP Desk Phones
High-performance desk phones with large touchscreens, crystal-clear audio, and full integration with your phone system.
- Touchscreen displays
- HD audio quality
- Programmable buttons
- Built-in conferencing
DECT Wireless
Cordless DECT handsets and base stations for mobility without leaving your office. Perfect for receptionists, warehouses, and hot-desking teams.
- Up to 300m range
- All-day battery
- Secure connection
- Multi-device support
Professional Headsets
Premium headsets for contact centre teams, customer service, and intensive call handling environments.
- Noise-cancelling mics
- All-day comfort
- Flexible connectivity
- Durability certified
All equipment is fully compatible with your hosted system. We handle provisioning, support, and upgrades, you just focus on your business.
Your Phone System Gets Smarter, Automatically
Built-in AI that works in the background, saving time, improving customer experience and delivering insights you've never had before.
AI Receptionist
Always OnAn intelligent virtual receptionist that answers your calls, greets callers professionally and routes them to the right person, even outside business hours. Never miss a lead again.
AI Receptionist
An intelligent virtual receptionist that answers your calls, greets callers professionally and routes them to the right person, even outside business hours. Never miss a lead again.
Always OnAutomatic Call Transcription
Auto & AccurateEvery call is transcribed automatically. You get a full written record of every conversation — invaluable for compliance, dispute resolution and team training.
Automatic Call Transcription
Every call is transcribed automatically. You get a full written record of every conversation — invaluable for compliance, dispute resolution and team training.
Auto & AccurateAI Call Summaries
Save Hours WeeklyNo more writing call notes. After every call, AI generates a clear, concise summary of what was discussed and agreed. Your team stays organised effortlessly.
AI Call Summaries
No more writing call notes. After every call, AI generates a clear, concise summary of what was discussed and agreed. Your team stays organised effortlessly.
Save Hours WeeklySentiment Analysis
Actionable InsightAI scores every call based on tone and sentiment. Instantly see which customers are happy, frustrated or at risk — and act before it's too late.
Sentiment Analysis
AI scores every call based on tone and sentiment. Instantly see which customers are happy, frustrated or at risk — and act before it's too late.
Actionable InsightISDN30 & Analogue Lines Being Discontinued
UK's traditional telephone lines will be switched off after 31 January 2027. Our hosted cloud phone system is the perfect modern alternative to ensure zero disruption to your business.
Ready to Modernise Your Communications?
Let's talk about how TouchTec can help your team stay connected.
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Our UK-based team is available to answer your questions and help you find the right communications solution for your business.