Expert Support,Every Time You Need It.
We're not just a comms provider, we're a team of IT and communications experts genuinely invested in keeping your business running at its best.
Our Typical Results
Avg. Call Answer Time
Seconds to answer
Avg. Issue Resolution
Minutes to resolve
First Call Resolution
Resolved first time
Customer Satisfaction
Happy customers
System Uptime
Guaranteed reliability
Net Promoter Score
Industry leading NPS
Figures represent average performance based on rolling 30-day data across all customer interactions. Individual results may vary.
Phone Support
Speak to an expert directly
Email Support
Detailed written responses
Live Chat
Quick answers, fast
24/7 Monitoring
We're watching so you don't have to
Support That Actually Feels Like Support
Our UK-based support team are real communications and IT professionals, not scripted call handlers. When you call us, you reach someone who understands your system, knows your setup, and has the skills to fix it fast.
- UK-based team, no overseas call centres
- Direct access to the engineers who built your system
- Average call answered in under 10 seconds
- 94% of issues resolved on the first call
- No ticket black holes, real people, real answers
- Dedicated account managers who know your setup
Not Just Comms. IT Experts Too.
Our engineers have deep expertise across communications, networking and IT infrastructure — so whatever your issue, we've got it covered.
Hosted Communications
Cloud phone systems, VoIP infrastructure, call routing and PBX configuration — we built it, we support it.
Connectivity & Leased Lines
Network infrastructure, broadband faults, leased line management and connectivity optimisation.
Business Mobiles
Device provisioning, MDM, SIM management and mobile network issues resolved fast.
IT & Infrastructure
Beyond comms — our team are qualified IT professionals who can handle broader tech challenges.
Security & Compliance
Secure configurations, access controls, GDPR-compliant data handling and network security.
Proactive Monitoring
We monitor your systems around the clock and often fix issues before you even know about them.
A Team That Genuinely Cares
We take pride in being more than a supplier. We're a partner. Our team brings together years of experience across hosted communications, networking, mobile and IT — and we treat every customer's issue as if it's our own.
Ready to Modernise Your Communications?
Let's talk about how TouchTec can help your team stay connected.
Phone
Speak to our team
Your number here
Get in touch anytime
hello@touchtec.co.uk
Our UK-based team is available to answer your questions and help you find the right communications solution for your business.